Not Receiving Emain to Reset the password

[user60514]

What is the name of the domain?

Tour Agency

What is the error number?

503

What is the error message?

The server is temporarily busy, try again later!

What is the issue you’re encountering

Can’t access Cloudflate account and not receiving Password Reset Email

What steps have you taken to resolve the issue?

I tried to login the cloudflare account but I was unable to because it kept showing
password is incorrect, while I am sure that I was using the correct password. I tried to reset
the password but I didn’t receive the reset password email from cloudflare. Now the website is
offline because we can’t access cloudflare to update the records.

What are the steps to reproduce the issue?

send the password reset email to

[cloonan]

Can you try the resend now? If you continue to not receive the email, can you create an Account ticket and share your ticket number here? You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support

[user60514]

hello,

Thanks for the reply.
There is no “resend now” and this is a screenshot Screenshot by Lightshot

This is a screenshot for the website down Screenshot by Lightshot

I opened case ID 01460575

Many thanks.