What is the name of the domain?
What is the issue you’re encountering
Unable to Reset Password
What steps have you taken to resolve the issue?
Checked Junk Mail, Reset iPad
What are the steps to reproduce the issue?
Try, try again
Have you tried again to reset password using different device n using incognito mode?
I have done all of these with no success.
All my mail comes though Apple, I’m thinking of setting up a non-Apple mail account and see if I can get a reply.
All I want to do is pay my bill.
May I ask if you’re receiving other emails from Cloudflare, or not? 
I am sorry to hear this happen. It could happen that your e-mail address is on the suppression list.
May I also ask if you’re successfully receiving other emails from Cloudflare to those particular e-mail addresses?
May I ask if the email address onto which you’re not receiving verification emails is the same for your Community account and Cloudflare account, or you’re using a different one?
In the meantine, just to be sure please make sure you allow all emails from [email protected] and [email protected] to prevent any issue. I advise not to share it here in a reply, just to confirm. Thank you.
I have noted the team about your case lately.
Kindly and patiently wait for a reply here and on the tickets as well.
I got an email telling me I needed to renew my domain. Other than that, I’ve not received any emails concerning resetting my password. I also submitted a service ticket (or whatever it’s called) concerning the problem (logged in with a new email) and have received emails concerning the problem; BUT unfortunately due to my incredibly stupidity didn’t remember or log the password I used the new email. I never got a response to a forgotten email to that new, different email either.
David
I received an email advising me that I need to pay for my domain within 30 days.
I logged on with a newly created account (and of course forgot and didn’t log the password) then created a service ticket about the problem and have received emails concerning that ticket.
But when I submit a forgotten password request, I do not receive any emails concerning email.
I’ve got to renew my domain by the 25th of April or I’m screwed.
David
It is not, I show emails as delivered. Are you still encountering issues @david199?
I submitted another request to reset password just now and this time I received the reset email. I’ve reset my email and I’m in!
Now if I could just find where to pay to renew by domain. I see a form to submit credit card information but no place can I find an invoice to indicate how much I owe and how to set up auto renewal.
Thanks SO VERY MUCH for getting me this far.
David
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You need to finish the setup first. Login and go to https://dash.cloudflare.com/?to=/:account/domains, select finish set up
But, I think you have a bigger issue to resolve first. The domain shows as pending in the account you are using here. I suspect you have two accounts. You’ll want to find the other one and continue your work there.
Two different sets of cloudflare nameservers is a very good indicator you are logged into the wrong account. Check the domain has nameservers here, DNS Propagation Checker - Global DNS Testing Tool. If the two you see on whatsmydns are not the two you see shown on this page, https://dash.cloudflare.com/?to=/:account/:zone/dns then you are most certainly in the wrong account.
The only way you’ll be able to regain access is by having access to the email address of the other account. I’d start with this link, if you don’t know the email. Do that and then check any other email accounts for an email on gaining access. This link may help, but it only work when logged out, if you don’t know the email: https://dash.cloudflare.com/forgot-emai
I set up the domain I’m trying to pay for with another email address. When I logged in to pay the bill, I used the address using the new domain. Hence, two accounts.
The thirty day payment notice was sent to two email accounts:
The first of which is "@charter.net”. The email does not exist anymore.
The second email is “@icloud.com”. I attempted to log on with this address and submitted a forgot password request. I did not receive a reply email (checked Junk).
I logged out and used the forgot email account but never received a reply email. So either the reply went to the nonexistent Charter address or I’m back to the not receiving your emails if sent to the iCloud address.
I managed to find the article on transferring domains from one account to another in the event the new domain was registered under the Charter account. Look arduous for a neophyte.
Suggestions for further action?
Thanks for your help and your patience.
David
I don’t show that as an email in our system, hence why you’d not receive emails to that address from cloudflare.
Are you able to recreate that email?
Can you create a Registrar case and share your case number here? You can open a Registrar ticket here, https://dash.cloudflare.com/?to=/:account/support. Please copy the chartner.net email address on the ticket and ideally you are able to recreate that account.
Case No. 01453876
I no longer have Charter service so I cannot recreate the Charter address. I had two friends with Charter accounts try to recreate the address for me with no success.
David
David
Has there been any progress on this? Is there any action I can take?
David
We’ve done all we can here, I flagged your topic for my Registrar colleagues to assist. Sorry for the issues.
Many thanks for your efforts.
David
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