Not receiving emails from TikTok

Application Performance Email Routing
1

What is the name of the domain?

What is the error number?

N/A

What is the error message?

N/A

What is the issue you’re encountering

I am not receiving emails from TikTok

What steps have you taken to resolve the issue?

Attempted to contact support, they said emails are sending, but I am not receiving through routing.

2

What exactly do you see under the “Activity Log” on this page?

→ https://dash.cloudflare.com/?to=/:account/:zone/email/routing/overview

Each entry there should be able to be expanded, to see extended error information.

3

Nope. Nothing.

4

If there is nothing in the “Activity Log”, then it means that the message never made its way to Cloudflare Email Routing.

In other words, the postman has never been knocking on the door, to attempt to deliver it to Cloudflare.

As such, you will need to troubleshoot it together with the sender (e.g. TikTok).

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5

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