Not receiving email verifications

General Email Routing
1

What is the name of the domain?

What is the issue you’re encountering

not receiving emails

What are the steps to reproduce the issue?

hello, i’m have email routing setup for my domain. it’s working for the most part but we are just not receiving email verificaitons from shipstations.
i think there might be something blocked on our email account.

2

Could you please provide the information as below to check in the activity log:

Sender email address:
Receipt email address:
Time and date sent the email:

Alternatively, you can navigate to the Dashboard > Select the specific domain > Email > Email Routing > Overview > Activiy Log.