Not receiving email for "verify your email address", account recovery

Good morning,

Recently I bought a new phone and like the genius I am, I did not transfer my 2fa to my new phone. I am trying to access my account, and I was going through the process of account recovery, but I get to the point where the on-screen text says, “Verify your email address, a six-digit code has been sent to your email address. Please input it below.” But I never receive that email. I have made sure that, I am able to receive and send emails from multiple email clients. As well, I had to make this new account to be able to post my issue here.
I am wondering who I need to get into contact with to recover that account. I am able to use the account’s email address for verification. Thank you in advanced.

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Thank you for asking.

Unfortunately, it knows to happen if your email address somehow got to be on the suppression list due to an opt-out, or bounces :thinking:

Can you add [email protected] and [email protected] to your email allowlist? You may also want to search for mail from those senders. @cloonan

May I ask if it is the same e-mail you are using here on community?
If not, kindly reply here with the answer to the above question (don’t post your e-mail here due to the privacy concer) and someone from Cloudflare staff would start a private message and you can share details there to help you to find a solution.

Kindly, I’d suggest you to write a ticket to Cloudflare support due to your account and/or domain issue and share the ticket number here with us so we could escalate this issue:

  • send an an e-mail to support[at]cloudflare[dot]com from your e-mail associated with your Cloudflare account

Good morning,
I have dded those emails to the allow list.

And no the email in which I am contacting this community thread is not the same email as the account I am referring to. I was not able to sign into the community forum with my other account due to the same 2fa.

Below is my ticket number
[Cloudflare Support] 2560482 - Account recovery

Thank you

1 Like

Support replied stating that this issue was solved. I was able to receive the email for verification.

I do not know what the solution was but I was able to do what I needed. Thank you support.


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