Not hearing back from support despite urgency of situation

General
1

What is the name of the domain?

see-two.com

What is the error number?

n/a account compromised

What is the issue you’re encountering

n/a account compromise

What steps have you taken to resolve the issue?

I submited a trouble ticket as advised, and still have not heard back.

What are the steps to reproduce the issue?

Re-visiting Account hacked - cannot reset password, need access back asap

As I was advised to do I submited a trouble ticket re : 01627307 and despite waiting patiently despite the urgentness of the situation, I still have not heard a word. I was able to secure the account with the original details, and subsequently reset the password and enabled MFA. However now the domains that I did have (to which CF was the registrar) are not there, though some of the DNS entries are still there. At this point, I just want the domains back so I can see what kind of damage was done (if any) by the indvidiaul who compromised my account in the first place. So … please tell me … as a busines customer … what kind of process can I follow to escalate and get any kind of answer for anyone.

2

Hello nathan11,

I hope that you are well. I am so sorry to hear that your account has been compromised.

Your case has been escalated and responded to. If you have any questions, please don’t hesitate to let us know via the existing case.

Thank you kindly.

3

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