Not getting Verification emails

evert.de.jongh · June 30, 2020, 7:13am

Have send multiple emails to support AT cloudflare.com since 26/06 but no reply at all.
Any other suggestions?
Thanks,
Evert

domjh · June 30, 2020, 9:23am

Hi @evert.de.jongh,

Have you received auto responses and ticket numbers back to your emails?

evert.de.jongh · June 30, 2020, 9:26am

No, nothing.
Not in spam too.

cloonan · June 30, 2020, 2:06pm

Hi @evert.de.jongh, I can see your tickets and see the engineer replied. Can you contact your mail provider or administrator to look into this? We show the emails as being sent. Could you please also make sure the email [email protected] is whitelisted on your client side?

evert.de.jongh · July 3, 2020, 6:11am

Hi,
I did forward this email to them.
This was their reply:

Validate in the Fortimail Server, no email been found sent from that client to Dole, >> Email nor Domain from [[email protected]](mailto:no- [email protected]) not Blacklisted nor found any restriction to receive emails >> from client, the Email address has been Whitelisted in your personal profile in Fortimail.

system · July 31, 2020, 8:09pm

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