Not getting Verification emails

Have send multiple emails to support AT since 26/06 but no reply at all.
Any other suggestions?


Have you received auto responses and ticket numbers back to your emails?

No, nothing.
Not in spam too.

Hi, I can see your tickets and see the engineer replied. Can you contact your mail provider or administrator to look into this? We show the emails as being sent. Could you please also make sure the email [email protected] is whitelisted on your client side?

I did forward this email to them.
This was their reply:

Validate in the Fortimail Server, no email been found sent from that client to Dole, >> Email nor Domain from [[email protected]](mailto:no- [email protected]) not Blacklisted nor found any restriction to receive emails >> from client, the Email address has been Whitelisted in your personal profile in Fortimail.