I’ve been trying to recover my primary account after losing my 2FA & backup codes and every time I go through the recovery support ticket workflow, I never get confirmation email - which I assume means a support ticket is never opened?
My primary domain (shizman.com) is attached to that account and scheduled for deletion so I need to recover access to this account ASAP.
Can a Cloudflare employee assist in recovering my account access, or at least help in having a support ticket opened?
I’m more than willing to verify my identity in any way possible.
Just to add, I still have access to the other account’s email, so any verification can be sent there.
I just got the auto-response back on my support ticket saying the following:
To help with any two-factor authentication (2FA) issues relating to a Cloudflare dashboard account, we can only discuss this directly with the email address for that dashboard account. You are writing to us from `` but are discussing another email address, which means we cannot proceed on this ticket.
Cloonan, any chance you can push this ticket (3096248) along & send any verification to ?