They are. They just don’t share information with a third party directly except law enforcement agencies and not even then. Forward the Ticket ID to the host and they will get any information if they want. They also should have already received the DMCA complaint.
I found a report within our ticket system and i must revide something from my last post: they actually provide the IPs directly. Here’s the text, i removed a lot to avoid sharing too much:
[TicketID here]: Cloudflare received a trademark infringement complaint regarding one of your customers.
Cloudflare received an abuse report regarding:
Please be aware Cloudflare is a network provider offering a reverse proxy, pass-through security service. We are not a hosting provider. Cloudflare does not control the content of our customers.
The actual host for domain.com are the following IP addresses. [All IPs here]
Below is the report we received:
Followed by the origin report.
I must add that some providers might not be interested in processing abuse requests. It’s their turn.