Not Found [CFN #0005] After Certificate Installed

Hi all, Newbie to the certificate side of things. I have a Free account.
I installed a Clouflare certificate on our website
The website has been working fine without a certificate for years.
I changed the Nameservers on my registrar side over 40 hours ago.
WHOIS says it’s pointing to Cloudflare.
Cloudflare says everything is fine.
My hosting provider says DNS update required. And their Support says all is good on their end.
The only thing thats shows up on the website is “Not Found [CFN #0005]”
I cannot find anything on this Not Found [CFN #0005].

Am i missing something ?

Thank you in advance.

It needs a certificate before you add it to Cloudflare. If your host doesn’t have one, Cloudflare can provide one you can use at your host if they allow it.

Does your Origin IP end in 98? If you pause Cloudflare you will have the same issue (and another issue with the invalid certificate on your Origin).

% curl --connect-to ::a.b.c.98 -k
Not Found [CFN #0005]

% curl --connect-to ::a.b.c.98
<title>301 Moved Permanently</title>
<h1>Moved Permanently</h1>
<p>The document has moved <a href="">here</a>.</p>

The certificate is installed and appears in the lefthand side of the url in a browser.

I was saying tht the webste has worked for years whitout a certificate.
As soon as i pointed the nameservers to cloudflare, the site went down.

Yes it does.

Are you saying that if i remove the certificate i will still have the same issue ?
48 hours ago my site was fine, until i installed the certificate on the origin and changed the nameservers

That’s not your server. It’s a Cloudflare certificate on a Cloudflare server. It’s clear there’s a problem at your server as @michael pointed out.

In Cloudflare, i created a private key and a CSR in the Origin Certificate Installation page.
Which i copied into my hosting portal. My hosting portal then says “Installed, DNS update required”
Cloudflare does not mention any changes needed to be done in the DNS.

My hosting company is not responding to emails, so i’m trying to figure it out myself.

Am i supposed to make changes to the DNS ?

That’s up to your host. It’s quite possible that if you’re going to use SSL, they’ll assign a different IP address. That’s not common, and Cloudflare has no control over your host’s policies. But if you get a new IP address from your host, you’ll have to update your DNS entries here.

OK. I did not look at the cert, just saw cURL did not trust it. If its an Origin Cert it’s not an issue.

Back to my original point, if your Origin server IP ends in .98, then the error is coming directly from your Origin server.

Can you provide a screenshot of the complete message they are giving you?

Well, all is ok now.
I was finally able to get a hold of someone at my hosting provider.
The files for the website had to be migrated to the “secure” folder instead of the “public” folder where they have been forever.
You can laugh at the newb hahahahaha
Seems i had to be more persistent with my hosting provider and find someone who answers the phone.

Thank you for your help.

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