Not correct plan type

@ucyber sorry for the lack of reply, I have flagged your ticket and topic here for my colleagues and copied myself on the ticket. I see the sub has not yet come through and the billing team is investigating.

I have the same identical issue. Cloudflare PRO 1 year, 6 days no response

  • Ticket n. 3220509

30 days?
Were they hacked for waiting so long for a billing management problem to be resolved?

I’ve recently removed this site from Fastly because it was too expensive…
I hope they refund me the money at this point

I have flagged that ticket and the topic here for the Billing team.

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The technical support from Fastly is quite fast and precise; as for Imperva, I can’t say.

Since April 11th, we’ve been waiting for the PRO activation on one domain, already paid for a whole year! Unbelievable! Outrageous! I would like to be refunded.

no, i don’t

I’ve just opened a dispute with PayPal, figure it out yourselves, it’s not just billing issues here! :clown_face: