Not connecting to Home Assistant with using the Domain I have with cloudflare

What is the name of the domain?

diabeticway.uk

What is the error number?

I cannot connect to Home Assistant once outside my home wifi connection

What is the error message?

I do not have any errors

What is the issue you’re encountering

Unable to remote Access from Home Assistant to be able to connect to it outside my Home Network

What steps have you taken to resolve the issue?

I’m new to all of this and set this up a while back but lost my setup details on how I did things in the first place, but I have had it set up okay before, all the updates that HA keeps getting and causing me constant issues.

The Home Network with Cloudflare and Home Assistant is great, but it’s when I go to it on my mobile when outside of my Home Network I cannot connect to it and says server error and I then cannot connect to it.

I did last time removed the Companion App from the mobile and made sure I logged into Home Assistant with the Domain I have set up with Cloudflare and went out and tested to see if it was connected and I was. Comes a week later it’s doing it again and I cannot connect to it.

This also seems to be with other things too, but I need to concentrate on one issue first so that I know I have it setup correctly in Home Assistant I am hoping someone can help me follow through on this setup process with Remote Access and setting up my router to port forward if it needs it.

This setup is not really worth me carrying on with Cloudflare if I cannot resolve it, as it be easier to just use Nabu Casa but with everything all set up I’m not sure if this would give me other issues on things so I’d rather sick in trying to resolve this problem.

I also have Dyslexia which also makes these things even harder for me to ask the question I’m stuck with and explain properly, but unless I try I will never know and I hope someone can help

I’ve added the error I Get, Thanks

I will also ask the question in the Home Assistant Community too!

What are the steps to reproduce the issue?

Go to the shop and it loses the connection

Screenshot of the error

May I ask if Cloudflare IPs are added to the trusted_proxies? :thinking:

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Is the Cloudflare IPs are added to the trusted_proxies not as I’m aware of but Ive done that much I can’t remember what as been done.

Is Cloudflaretrusted_proxies IP address I add in Home Assistant? or Ip in the router so I can check the settings to see if they are correct thanks

Will I need to be looking at something like this to get it to work?

I’ve already port forwarding to Home Assistant, why I’m confused it stopped working I had it all set up unless something as changed in the settings in Home Assistant or Cloudflare have made changes, so I’m still clueless about what steps to follow now.

One of the videos mentions adding in config in HA but no need to if setup in your router to port forward it

I have sent in a ticket but also not getting any reply from Cloudflare, there tel number also does not work to contact them, but this needs to be resolved or I will need to close this account down with them!

I have setup a trusty proxy so there should be no issues but are!

Thank you for feedback.

May I ask if you’ve got a public static IP address at home or not?
If not, then consider a setup using cloudflared tunnel for your Home Assistant, to be able to access it outside, remotely, and then connect your local devices together to manage them easily.

This kind of setup I use.

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