What is the name of the domain?
thecrofthouse dot com
What is the issue you’re encountering
Im the owner of a buisneess with a website, we have just migrated from magento to Shopify and movied our emaul client to Klavio. and changed Web development companies for it. We are trying to do a new website mail out and our test emails are coming back with unverifed and to fix it log into Cloudflare, we are not aware that we had a cloudflare account let alone a password for it Both companies say they did set it up but looking at our our domain name provider there are 2 cloudflare name servers listed. How do I fix this, thanks
What steps have you taken to resolve the issue?
Spoken to both web developer companies who say they didnt do
Since the Cloudflare account the domain is under is not your own, that’s a dead end: you’re not going to be granted access to that account.
Luckily, the domain itself is registered elsewhere, and not with Cloudflare. That gives you full control over what nameservers the domain uses – so you can easily untangle the domain from this Cloudflare account you don’t control, or even completely unlink the domain from Cloudflare.
So either:
- Add the domain to a NEW Cloudflare account you control and make the necessary DNS changes from there. Cloudflare will give you a new pair of nameservers. Login to your domain account and update the nameservers to activate the domain for the new Cloudflare account. OR
- If you don’t want to use Cloudflare at all, just log in to your domain account and change the nameservers to point to Shopify’s nameservers (or any other DNS provider).