Not able to update to new image transformation pricing

Hello there, We are trying to switch to new image transformations plan but we’re not able to – The message we get is as follows -

Your stream subscription “images_stream_nocost” cannot be upgraded to the new unified images subscription. Only standard subscriptions qualify for an upgrade at this point. Contact [email protected] for a manual upgrade.

(We’ve already sent an email to [email protected] but didn’t get any response, maybe they’re away or something.)

I can share account id if needed.

Thank you.

Hi @ani

I have tried to reach out to Deanna.

I will come back to you as soon as I know more.

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Hi @louise2

Were you able to figure out the issue we’re facing?
Let me know if there is anything you need from our side.

Thanks & regards,

Out plan was changed by Deanna.

Thank you.

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