Not able to update the record for a subdomain, DNS is 1.1.1.1 and it's picking up old value only

A subdomain is not updating and it’s picking old pointing for the last 15 days. Our subdomain updates.clientjoy.io is resolving to Gitbook’s URL. We want to update it to a notion page but it’s not happening.

We’ve created a new worker named “newupdates” and added route udpates.clientjoy.io to it. It’s not getting reflected. We have redirected all other subdomains like roadmap.clientjoy.io, resources.clientjoy.io in a similar way. They all point to our notion page.

Have you tried purging it from 1.1.1.1? There’s a Purge Cache link at the bottom of this page:

https://1.1.1.1/dns/

Hi @sdayman,

Thanks for reaching out to help. Yes, we used purge cached link twice to do it when the records didn’t reflect for 2 days.

Hi @anupama,

I believe Gitbook use Cloudflare for SaaS. This means that they probably haven’t removed your domain from their configuration and so that’s affecting what you are trying to do.

Are you able to contact Gitbook and see if they can get that cleared up?

@domjh: Thanks for addressing this question. We haven’t contacted Gitbook for this. Earlier it was never required to reach a third party to change our DNS records. We’ll initiate the conversation right away if it helps.

It wouldn’t normally be required, but the way Cloudflare for SaaS works is that once they verify control of your domain, their settings will override yours until they release that.

The easiest way to resolve this is to ask them to remove any Cloudflare configuration for your domain. If they can’t/won’t, then you will have to go through Cloudflare Support.

@domjh : We reached out to Gitbook and they cleared the DNS record from their side in no time. This is fixed for us. Thank you so much for your help. :slight_smile:

1 Like

That’s great, no problem! Glad you were able to get it sorted.

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.