Not able to switch PRO plan to monthly payment

General Billing
1

What is the name of the domain?

introlight.bg

What is the error message?

Internal Server Error

What is the issue you’re encountering

Not able to switch PRO plan to monthly payment

What steps have you taken to resolve the issue?

When we try to downgrade our Pro plan to Free plan in order to switch back to Pro plan but with monthly subscription we receive an Internal server Error.

Billing issues requre a Billing ticket with Support

01389136

In what area can we help you?

Payment issue

Screenshot of the error

Screenshot_5.jpg
Screenshot_5.jpg1918×1023 150 KB

2

May I ask did you followed the instructions to cancel your subscription and disabled your service as stated on the article below? :thinking:

3

Hello,

Yes I did.

Thank you!

На пн, 17.02.2025 г. в 20:32 fritex via Cloudflare Community <[email protected]> написа:

1 Like
4

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