Not able to sign in to admin panel

Website, Application, Performance Security
1

What is the name of the domain?

What is the issue you’re encountering

Not able to sign in to admin panel of wordpress due to Imunify Security’s Compromised account login prevention and on clicking reset password no email receiving

Was the site working with SSL prior to adding it to Cloudflare?

Yes

What is the current SSL/TLS setting?

Full

2

You’ve attributed your problem to “Imunify Security’s Compromised account login prevention”.

So… why do you come to Cloudflare for help then? Why not go to Imunify or your hosting provider (if they provided Imunify)?

Again, I don’t see why you’d come to Cloudflare for help with this.

If your WordPress site is not sending mails, your first point of call should be the WordPress support forum: https://wordpress.org/support/forums/

But the WordPress support volunteers will likely ask you to contact your hosting provider since WordPress merely uses the mailing function on the hosting server (if any)… or install an SMTP plugin to use an external mailer.

And if all you want is reset your WordPress site’s admin password, the WordPress folks have a handy guide here: https://wordpress.org/documentation/article/reset-your-password/

3

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