Not able to open support ticket

General
#1

Hello,

For an unknow reason, when I try to submit a support ticket, I just get the following option :

  • Are you experiencing a problem with Cloudflare?
  • Ask the Community
  • Get additional help

Any idea why I have it ?
It’s a paid account and I don’t find anything that would explain that.

Thank you

#3

^that’s the option to select. Sorry for the trouble, to contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help. Please give Support the complete details. Here’s a bit of background on Cloudflare Support for reference:

https://support.cloudflare.com/hc/en-us/articles/200172476-How-do-I-report-a-bug-to-Cloudflare-

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#4

Hello,

I see that you made your best to “force” your client to go and check help/community first before raising a SR. :wink:
Thank to you I found the option and was able to open an SR.

Have a nice day

#5

The sad truth is people won’t help themselves without a push to do so.

1 Like