Not able to Generate private key and CSR with Cloudflare. Failed to validate reques

Answer these questions to help the Community help you with Security questions.

What is the domain name?
gnivox.com

Have you searched for an answer?
No

Please share your search results url:
Not found

When you tested your domain, what were the results?
200 OK

Describe the issue you are having:
Not able to Generate private key and CSR with Cloudflare.

What error message or number are you receiving?
Error: Failed to validate requested hostname *.gnivox.com. This zone is either not part of your account, or you do not have access to it. Please contact support if using a multi user organization. (code 1010)

What steps have you taken to resolve the issue?

  1. None

Was the site working with SSL prior to adding it to Cloudflare?
Works for self-signed certificate.

What are the steps to reproduce the error:

  1. When try to Generate private key and CSR with Cloudflare

Have you tried from another browser and/or incognito mode?
yes

Please attach a screenshot of the error:

:point_up_2: The domain isn’t on Cloudflare.
https://cf.sjr.org.uk/tools/check?56149deed0154a38abdc584c47ac1590#dns

1 Like

Thank you sjr for the prompt response.

Is all I need to do now is to migrate my NS records

From:
NS1.KC.BUSINESSIDENTITY.LLC
NS2.KC.BUSINESSIDENTITY.LLC
NS3.KC.BUSINESSIDENTITY.LLC
NS4.KC.BUSINESSIDENTITY.LLC

To:
max.ns.cloudflare.com
penny.ns.cloudflare.com

Thank you,

Frank

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