Not able to add domain in my account

What is the name of the domain?

What is the error number?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

I am not able to add my domain in cloudflare services

What steps have you taken to resolve the issue?

NA

In what area can we help you?

I don’t know

Screenshot of the error

If you go to your account’s billing section, do you see any outstanding balances?

I have same issue. New domain registered today, ca’t add it with same error

2 posts were merged into an existing topic: Unauthorized bill in my account

@arun @user5227 and @aknishika thank you for writing. I am sorry to hear you’re experiencing such issue with your CF account.

Furthermore, I’d like to draw you attention and you’ll need to follow these directions from below post which contains more information related to the Billing errors you are experiencing as well as how to proceed further, to create a Billing ticket as follows:

Please, be aware it’s Holidays vibes and there might be limited window from Support, nevertheless the team will surely help. Thank you for patience in advance.

3 Likes

Hi!

failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

Are you still seeing the same error ? If yes, can you create a ticket and provide me the ticket number?

Thank you !

1 Like

This topic was automatically closed after 15 days. New replies are no longer allowed.