Non www/ssl to www+ssl redirection not working

[cappuccinodrinker]

What is the name of the domain?

example.com

What is the issue you’re encountering

Non www/ssl to www+ssl redirection not working

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

Any ideas why the DNS and redirect rules are not redirecting non-www and non-ssl to www+ssl?

I think the redirect rule is correct and there is a CNAME record for the root, proxy is off since I read in other places this should work?

Screenshot of the error

[sjr]

Redirect Rules can only work with proxied records so the requests go to Cloudflare first.

The redirect from @ to www can be done on Cloudflare by changing the DNS record from the CNAME to proxied AAAA 100::. The www redirect from http->https will need to be done on Google as that www record will need to stay as “DNS only”.

[Luis_McCloud]

Hi @cappuccinodrinker,

@sjr is right. For your redirect rule to work on your www subdomain, it has to be proxied.
You can read more information in our official documentation: Proxy Status.

Thanks!