Non-glue record Code: 89018 DNS error

We are setting up Klavio for our email marketing team, and to connect to our site and send emails, we need to add 4 DNS entries:

I was able to add the cname-email and the txt[email protected] records.
However, I got an error when entering the kl._domainkey and kl2._domainkey records.
“Cannot create a non-glue record that is beneath a delegated child zone. (Code: 89018)”

My best guess is there is a conflict with the Shopify email cnames, that also use the ._domainkey subdomain.

We have contacted Klavio to see if they can offer any suggestions, but they say it’s a Cloudflare issue.

What is happening?
Thank you!


Thank you for asking.

May I ask if your CNAME record is unproxied and set to :grey: (DNS-only), or rather proxied and :orange:? :thinking:

it is set to unproxied. Thank you!

You had me curious, so I checked again. When I attempt to add the records, and select Proxy, I get this error:
DNS Validation Error (Code: 1004) This record type cannot be proxied.

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