No support help on my case about unidentify invoice, case no: 01253634

What is the name of the domain?

all of my domain

What is the issue you’re encountering

unidentify invoice, bill me on the invoice already paid over a year

What steps have you taken to resolve the issue?

my case no: 01253634,
i received cloudflare billing $4.04 USD, but the pay item is refer to the paid invoice on 4 Jan 2023.
I don’t know what this charge is.
I created ticket but support just only send me the same invoice captured image of my paid invoice.
until now over a week, there have no other support replied me.
Can any support help me about this?
I need to solve it urgently as some website i need to move to other customer’s cloudflare account.
But now I can’t do it due to there have unpaid bill.
please please help me please.

Billing issues requre a Billing ticket with Support

01253634

In what area can we help you?

Invoice

Screenshot of the error

2 posts were merged into an existing topic: No subscribe any services but bill me this month