No Subtitle (CC) Menu on Windows

This is the video for testing: https://watch.cloudflarestream.com/2c2437d9e84a6156debc2805ff814b22

There are many problems with latin American users, they are using windows.

On my mac, all is working fine.

In romania on windows the video is not playing:
Failed to load video. You may not have permission to view it or a network error has occurred

Here you have the HAR file:
Windows 10 Home Chrome (Germany): https://www.dropbox.com/sh/rj81q63oo58orp1/AAD2SEAYZ83yI-EA0bZ-sgdma?dl=0