No subscription yet been charged

General Billing
1

What is the name of the domain?

What is the issue you’re encountering

I currently taken off the site because it was wrongly charged. On 3rd Sept I charged $1.50 and then I successfully disable the subscription then again on oct 3 i got charged for $67. Attached is the proof of subscription remove successfully.

What steps have you taken to resolve the issue?

I am still trying to make ticket but couldn’t find how to make it since i was on free plan and then no support ticket system i could find at my end how to make ticket about this issue.

In what area can we help you?

Refunds

2

subs
subs770×386 15.5 KB

3

Greetings,

Thank you for asking.

I am sorry to hear you’re having an issue here.

The correct was is to create a Billing Ticket here https://dash.cloudflare.com/?to=/:account/support by selecting Billing, therefore share your ticket number with us so we could escalate your case to he team. Thank you in advance.

4

Thank you.

01224843

This is the ticket number
Thanks.

1 Like
5

Thank you for sharing your ticket number here with us.
I’ve escalated your case to the team.

Kindly and patiently wait for a reply

6

This topic was automatically closed after 15 days. New replies are no longer allowed.

8

The agent replied on 1/8, can you let them know on the ticket if you still have issues?

9

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.