No response to urgent support ticket

[hostingmanagement]

What is the name of the domain?

N/A

What is the error number?

N/A

What is the error message?

N/A

What is the issue you’re encountering

No response to urgent billing support ticket even after 1 week.

What steps have you taken to resolve the issue?

Raised a support ticket a week ago but as yet only received an automated response

Billing issues requre a Billing ticket with Support

01480960

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

N/A - I just need someone to respond to my ticket and I seem to have no way of escalation.

[micky]

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

[hostingmanagement]

Thanks @micky - the issue I have is it’s been over 7 days with no response other than an automated one and the billing issue has resulted in significant service disruption.

[tigger]

Hello @micky

I am having a similar issue I contacted the support team over a month ago with no resolution.

I just opened a new ticket as legacy invoice is showing as outstanding. I am unable to pay it your Stripe payment page throws a payment intent error
This payment intent cannot be confirmed on this Hosted Invoice Page because it is not for this invoice.

Case number 01497996

Any help would be appreciated I am stuck at the movement.

[kevin.robertson]

Cloudflare support is famously the worst support in the world that has ever existed in the history of time.

We frequently have tickets that go unanswered for a month.