No response to ticket for nearly a month about billing issue

What is the name of the domain?

N/A

What is the issue you’re encountering

Cannot add services due to outstanding invoice that cannot be paid as there is no invoice available. Existing support request has not been replied to in nearly a month.

What steps have you taken to resolve the issue?

Raised a support request but no response.

Billing issues requre a Billing ticket with Support

01259789

In what area can we help you?

Payment issue

I see a reply from December 2. Can you respond to that ticket or follow the instructions that were shared with you?

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