Previously I had canceled my subscription until October 27, 2024 (there is already email proof). With a monthly fee of $ 12. Then why can Cloudflare automatically renew until November 27, 2024 even with a value of $ 25. And charged twice for $ 50 on my credit card. Previously there was a bill that I did not understand for $ 125. But I opened a ticket and it was never responded to. I am worried that my credit card will always be debited and this will be very detrimental to me. Please help me very much
What steps have you taken to resolve the issue?
Open ticket
Billing issues requre a Billing ticket with Support
01247885
In what area can we help you?
Refunds
What are the steps to reproduce the issue?
I tried many times to delete my credit card. but I can’t.
ticket no 01247885 this one has received a reply. But did not answer my question. I was instead asked to cancel my subscription. While I canceled because there was a debit for a bill on my credit card that should not be. Because previously I had canceled, but cloudflare changed it automatically to keep the subscription even debiting the bill (invoice) twice. And for my other tickets it has been more than a month without any response.
Please help me very much.
Previously the cloudflare team was very responsive no matter how big or small the problem was.
