No reply from billing team from 11 days


Can someone from billing team reply to our ticket 860528 opened 11 days ago (!!) and still without reply?



Thank you for asking.

I am sorry to hear you didn’t got any reply.

May I ask you to check if this a good and a valid ticket number?

Thank you for sharing your ticket number here.
I have escalated this.

Have you tried writing to [email protected]? :thinking:

Kindly and patiently wait for a reply here and on your ticket too.

May I tag @Laurie from billing team to check this too.

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Teams billing

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Hi @user69410,
I have taken a look at your account and ticket, there were multiple changes made to your access plan which resulted in both charges and credits within your account. I have noted these details within your ticket and assigned it to one of our billing specialists that can share those with you directly.


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