No reply from billing team from 11 days

Hello,

Can someone from billing team reply to our ticket 860528 opened 11 days ago (!!) and still without reply?

Thanks

Greetings,

Thank you for asking.

I am sorry to hear you didn’t got any reply.

May I ask you to check if this a good and a valid ticket number?

Thank you for sharing your ticket number here.
I have escalated this.

Have you tried writing to [email protected]? :thinking:

Kindly and patiently wait for a reply here and on your ticket too.

May I tag @Laurie from billing team to check this too.

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Sorry,

Teams billing
#2372017

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Thanks!

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Hi @user69410,
I have taken a look at your account and ticket, there were multiple changes made to your access plan which resulted in both charges and credits within your account. I have noted these details within your ticket and assigned it to one of our billing specialists that can share those with you directly.

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