No reply from billing team from 11 days

[user69410]

Hello,

Can someone from billing team reply to our ticket 860528 opened 11 days ago (!!) and still without reply?

Thanks

[fritex]

Greetings,

Thank you for asking.

I am sorry to hear you didn’t got any reply.

@user69410

860528

May I ask you to check if this a good and a valid ticket number?

Thank you for sharing your ticket number here.
I have escalated this.

Have you tried writing to [email protected]?

Kindly and patiently wait for a reply here and on your ticket too.

May I tag @Laurie from billing team to check this too.

[user69410]

@fritex

May I ask you to check if this a good and a valid ticket number?

Sorry,

Teams billing
#2372017

[fritex]

@user69410

#2372017

Thanks!

[Laurie]

@user69410

2372017

Hi @user69410,
I have taken a look at your account and ticket, there were multiple changes made to your access plan which resulted in both charges and credits within your account. I have noted these details within your ticket and assigned it to one of our billing specialists that can share those with you directly.