No reaction vom Support!

[edv6]

What is the name of the domain?

Grieger - hochwertige Fine Art & Kunstdrucke aus Düsseldorf

What is the error number?

No response to a ticket

What is the error message?

Double charge for Pro Plan (monthly/annually)

What is the issue you’re encountering

We have paid to much money!

What steps have you taken to resolve the issue?

We have opened a ticket, Multiple follow-ups within the ticket - no reaction

Billing issues requre a Billing ticket with Support

01375087

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

We had a new credit card because our previous one had expired, and Cloudflare declined the payments. Despite this, we attempted the transaction multiple times; however, unbeknownst to us, the payments were processed and charged in the background. We would appreciate a refund and request to be switched to the annual plan.

[tanmay]

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

[edv6]

Sorry, but if we receive no response, we’ve already been waiting for three weeks now. What should we do? There are no phone numbers or similar contact options available—what can we do to resolve this matter?

[sgoncalves]

Support will need to assist you on that ticket.

The Community cannot assist with Billing, Account nor Registrar issues.