Buenas de nuevo.
Faltó agregar que cagué un ticket a soporte, al parecer me respondieron, pero como tengo plan free aún no puedo ver. No tengo acceso a soporte porque sale " Cannot locate dashboard account".
El Case # : 01250763 que tengo asignado.
Thank you for the help! The issue im having is since I cannot access the Cloudflare ticket system, I am inquiring through this medium if there are any updates on the case. We are waiting to be able to upgrade the tenant as paid plan to respond to the client, who is waiting with some impatience due to the time the issue is taking.
Good afternoon! I replied via email, but it seems it didn’t work, and the response didn’t go through. I apologize for the delay. We tried to make the payment again, and it was rejected, just like in previous attempts.
It does not allow us to upgrade. It doesn’t allow me to attach screenshots of the error. Is there anything else we can try or do?
I would like to close this topic if it has not been done yet.
Yesterday, we received an email from the Cloudflare support team informing us to try upgrading the plan again. This time, the payment went through without any issues, and we successfully upgraded one account to the Pro plan and another to the Business plan.
