No one is helping me. I need my email to work

Why Wait
no one is helping me. I need my to work now!!! TERRIBLE CUSTOMER SERVICE

Our :crystal_ball: is unfortunately on vacation, but maybe you can to share some more information?

  1. What domain?

  2. What exact error code(s)/message(s) do you see?

Unless you’re going to enlighten us on your issue, I’m afraid we won’t be able to change your view here.

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I paid for my domain for my email only. My email is and I have done everything it says for me to do and it still is not working. My email I sent in for someone to get back to me is my gmail.

Your domain is on clientHold so does not resolve. Contact your registrar.


This is for my old company. I don’t know who registrar is. I paid to reactivate it.

The registar is Network Solutions, but you maybe have gone through a subsidiary or affiliate. Contact whoever you paid for the domain name on 1 December (as this is a client hold, it is probably they who have put the hold on).

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I paid Cloudflare

For the domain? The whois says Network Solutions.

If you paid Cloudflare for the domain registration, the raise a registrar support ticket here…


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Answer these questions to help the Community help you get started.

What is the domain name?

Have you searched for an answer? yes

Please share your search results url: nothing happens

When you tested your domain, what were the results? nothing happens

Describe the issue you are having: I paid for my email to work Network Solutions is in charge of domain. They said it is off hold. Your team says everything should be fine. Yet my email still does not work. Network Solutions said I have domain until 12/24. you guys keep telling me to call network solutions. network solutions keeps telling me to call you. FIX IT!!!

What error message or number are you receiving?

What steps have you taken to resolve the issue?

Was the site working with SSL prior to adding it to Cloudflare?

What are the steps to reproduce the error:

Have you tried from another browser and/or incognito mode?

Network Solutions is completely mistaken as Cloudflare currently has no connection to this domain.

As long as your nameservers are set to the following, they are where you will need to update your DNS.

Name Server:
Name Server:

If you wish to use Cloudflare, your will need to first replace those nameservers with the ones shown in your Cloudflare DNS dashboard for your domain.

There is no purchase history in your audit log,

I am not sure which guys, but on ticket 3071132 you contacted Cloudflare Support from an email associated with one account asking about a different email and were informed we are no longer accepting Support requests via email and given directions to the Support portal to open an account ticket.

The suggestions on this thread are spot-on. We cannot help until the zone (site, domain) is active on Cloudflare. Contact the domain registrar, Network Solutions and have them remove the existing nameservers and change them to the two shown on this page,

Current setting

$ whois
Domain Name:
Registry Domain ID: D55BBAE2110B24387B55C106382B1DA38-GDREG
Registrar WHOIS Server:
Registrar URL:
Updated Date: 2023-12-29T19:51:21Z
Creation Date: 2023-12-01T03:20:12Z
Registry Expiry Date: 2024-12-01T03:20:12Z
Registrar: Network Solutions, LLC
Registrar IANA ID: 2
Registrar Abuse Contact Email: [email protected]
Registrar Abuse Contact Phone: +1.8003337680
Domain Status: clientTransferProhibited
Domain Status: clientHold
Domain Status: serverTransferProhibited