I am reaching out on behalf of our company’s domain rockcamp.com. Our developer needs credentials for the Cloudflare connected to the domain to launch our new website. The domain is hosted on godaddy but the domain nameserver is on cloudflare, and no one from our company has any information on Cloudflare or any recollection or record of using Cloudflare services. It is possible this was set up by a third party developer we’ve worked with in the past. We own the domain and need access to DNS records ASAP, please advise on how to proceed!
What steps have you taken to resolve the issue?
It has been impossible so far to resolve it
What feature, service or problem is this related to?
Your domain was added to Cloudflare on 2021-02-06 according to securitytrails.com which may help you recall who set it up.
Account recovery steps for forgotten account emails and passwords are here…
If you can’t get access to the account that is active for your domain, you will need to take control of the DNS by changing the nameservers at the domain registrar (Godaddy in your case) to those for a new Cloudflare account or other DNS provider. https://cf.sjr.org.uk/tools/check?47ca6345b48d44f0be7dc5ceb0e05585#whois
One of our developers suggested moving the DNS records to GoDaddy but said it’d result in our website being down for possibly 48 hours… is it quicker if we move to a new Cloudflare account or is there any advice for a work around this?
If you change the nameservers from your current Cloudflare nameservers to something else (another set of Cloudflare nameservers, or some other provider’s nameservers) it might take several hours (no difference between providers there) until 100% of traffic goes to the new servers, but, generally speaking, downtime is normally not expected.
The main risk is that your new zone (on Cloudflare or another provider) is missing some important DNS records that you had in your old zone, and that leads to downtime. When you add a zone to Cloudflare we can run a scan against your current zone and try to import records from there, which might help in this situation. However, this scan is best-effort and may not find 100% of records: Records quick scan · Cloudflare DNS docs (however, it should at least discover commonly used ones such as your “www” subdomain and most email-related ones).