No DNS records found on initial set up w/ Cloudflare


#1

Hello Cloudflare Community:

I am setting up a new web site URL to Cloudflare. The site has been up for several weeks prior. I’ve set up 1/2 a dozen sites from the same Domain Registrar LifeDomains.net (my Host is Hostgator) and never had a problem before. when I did the initial set up, I got the message 'No DNS Records found" the other URL’s that I have set up had a dozen or so that were found automatically when I set up Cloudflare. I then went ahead and re-directed the Nameservers to the Cloudflare Nameservers (as I usually do). Help files talk about going back to (I think my Domain Registrat, LifeDomains.net) and copyhing the DNS records as a bind file… I looked at the helpfile example and have no Idea what I"m looking at… I’ve gone back to LifeDomains.net… and have no idea where to get the DNS Zone File, much less check that it is in the bind format. Is there anyway to start over and have cloudflare automatically find them as it has done in the past. I also have another URL that I want to add to a Cloudflare… but I’m thinking I better not till I know why this did not work. the URL is BucketKey.com The Cloudflare Nameservers are: chris.ns.cloudflare.com and dora.ns.cloudflare.com

If nothing else, should I switch the Nameservers back to point directly at Hostgator Nameservers?

Any help would be great.


#2

You can do a quick lookup on the domain (I use this tool https://www.ultratools.com/tools/dnsLookupResult) and find your current DNS records. Please note that you will have to change the nameservers back to the original ones (i.e. not Cloudflare) while you do this, then add the records that the lookup found at CF and change the nameservers back again


#3

Hello Domjh, Thx for replying I did as you suggested and changed the nameservers back to Hostgator… I was able to access the website OK, once I did so and ran the DNS app you suggested. Here’s the results I got: I saved it both as a screenprint (the Jpeg just below, and also saved as text below that… I’m not sure what to do with that information. Is there a way to start over at CF with the domain bucketkey.com and have cloudflare pull the dns info as it has done with my other urls? (Thx again for your input…_)

bucketkey.com results:

cns193.hostgator.com.

A28 ms

IN 108.167.156.159 14400

TXT33 ms

IN “v=spf1 a mx include:websitewelcome.com ~all” 14400

LOC28 ms

No record found

SOA33 ms

IN cns193.hostgator.com. root.cloud97.hostgator.com. 2018072902 86400 7200 3600000 86400 86400

NS

SRV32 ms

No record found

SPF34 ms

No record found

CNAME33 ms

No record found

MX28 ms

IN 0 mail.bucketkey.com. 14400

AAAA28 ms

No record found

cns194.hostgator.com.

A32 ms

IN 108.167.156.159 14400

TXT28 ms

IN “v=spf1 a mx include:websitewelcome.com ~all” 14400

LOC33 ms

No record found

SOA35 ms

IN cns193.hostgator.com. root.cloud97.hostgator.com. 2018072902 86400 7200 3600000 86400 86400

NS

SRV34 ms

No record found

SPF28 ms

No record found

CNAME34 ms

No record found

MX28 ms

IN 0 mail.bucketkey.com. 14400

AAAA33 ms

No record found

Secure and Reliable Managed DNS


#4

If Cloudflare can’t find the records, you will have to add them manually. If you log into your CF dashboard and go to the domain in question. Go to the DNS tab and you can add the records that you found there. Add all the records that you found from the lookup and then change the nameservers back to the provided ones for Cloudflare.


#5

Is there a way to get CF to look again. I have found on a number of occasions (and I attribute this to my skitsy internet connection) I go to open a page and get a Page not found error… but if I refresh the page, then it comes up.

I’m hoping that is the reason CF did not find my DNS records as it had no problem using the same routine from the same Domain Name provider, that I’ve done multiple times in the past… what do you think… anyway to get CF to run the DNS records lookup again…?


#6

If you do not wish to manually enter the DNS records in to Cloudflare, you can see if your hosting provider allows export of your zone file then go to the Cloudflare dashboard > DNS and upload.


#7

When we add a new domain in Cloudflare, it’s a good idea in my opinion to wait for a while it is querying DNS records. Also, manually verify that all records are present or not. You can find your current actual DNS records from your hosting cPanel > simple DNS zone editor option.


#8

Problem Solved… Here’s how I did it…
First, thx everyone for their suggestions.
The Problem was that when I initially set up a New Site on Cloudflare, polled but did not find the DNS records. My Internet Connection was not good and I suspected that may have been why it did not find the DNS Records (but I’m not sure). Anyway, I was trying to avoid having to enter all the records 1 by 1 or having to figure out how to upload a zone file.

What I did was, per the support instructions below, I deleted the Domain from my Cloud Flare account, then I just re-entered the same domain as a New Site… this time, Cloud Flare found the DNS settings and loaded up no problem… thx again for everyone’s help. Here’s the support link to deleting the site…:

https://support.cloudflare.com/.../200167916-How-do-I-remove-a-domain-that-I-sign
](https://support.cloudflare.com/hc/en-us/articles/200167916-How-do-I-remove-a-domain-that-I-signed-up-through-a-hosting-partner-)

  1. Login to the Cloudflare account that is associated with your signup through the hosting partner.

  2. Select the domain from your account list

  3. In the Overview app, go to the Advanced section.

  4. Click the delete option to remove the website from your account.