No confirmation email for Account Recovery support ticket

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1

What is the name of the domain?

smda.dev

What is the issue you’re encountering

Hello, @cloonan - This isn’t related to my current account, but my primary one I’ve been locked out of for months. I had to make a new account to contact support to get help with getting the confirmation email sent to my email on my primary account, with the domain smda.dev. Simply put, when I complete the account recovery workflow, I don’t get an email sent to the email on my primary account and a support ticket isn’t being created. I’ve been stuck for a few weeks now trying to get access. This community thread is exactly what’s happening to me: — Not getting confirmation email for Account Recovery Support Ticket - #3 by cloonan — In reading that thread I referenced, I see @shriaz had to reach out to you get eyes on this. Can you assist? I do have access to the primary email I sent in the ticket, I just need help pushing it along. Support Ticket Number: 01469384

What steps have you taken to resolve the issue?

Initiated account recovery

Screenshot of the error

account-recovery-screen.png
account-recovery-screen.png850×106 3.26 KB

2

@cloonan Can you give me a hand with this? Support hasn’t responded and looking for some help getting eyes on this since I need to close my account ASAP.

3

I don’t see any bounced emails to the address on your ticket.

You can communicate with Support on that ticket and please cc the email you are using here and the affected email. I will flag that for my colleagues in Support

4

Robert replied, I’ll keep you posted Sir!

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