I have set Domain Nameservers to cloudflare’s jo.ns.cloudflare.com and rob.ns.cloudflare.com and confirmed that DNSSEC has nothing, but I have been unable to connect to the website on the 23rd of this month. Then I received on the 28th that the nameservers no longer point to Cloudflare but to [not set], but I did not operate on the nameservers…
What steps have you taken to resolve the issue?
I tried to set Domain Nameservers back to Squarespace’s Nameservers and then reset it back to cloudflare, but there was no effect…
Squarespace informed me:
Because connecting a domain requires access to your third-party domain account, we’re limited in the ways we can help. We’re happy to outline the records to add and any that may be conflicting, but we can’t help navigate your domain account.
How can I tell Squarespace to ask them to help me resolve the problem?
“My domain toc.icu has a status of serverHold on WHOIS and is therefore suspended by the .icu registry and so does not resolve from the .icu root servers. You, Squarespace, are the registrar for my domain. You need to fix this with the registry.”
It may be the support channel you are using is for the website, you may need to locate the support channel for domains.
It took a lot of time to get them to formally process the “server”,
It seems that they only look at system information rather than directly checking the status.
In the end, I sent them the screenshot of ICANN Lookup.
They finally realized that the domain name is in the “serverHold” state…
Thanks to sjr for your help.
