No access to live chat after upgrading to a Business subscription

General Billing
1

What is the name of the domain?

What is the issue you’re encountering

I don’t have access to live chat after upgrading to a business account. But I have an active issue that needs live attention.

What steps have you taken to resolve the issue?

Opened a ticket

Billing issues requre a Billing ticket with Support

01318567

In what area can we help you?

Upgrades

2

Sorry for the issues, I will flag your issue about the missing chat bubble to my Support colleagues. I do see your other ticket and your site is loading fine for me, can you try in a private window and see if you get different results?

3

This topic was automatically closed after 15 days. New replies are no longer allowed.

4

Support team has indicated this was resolved on your ticket. Please create another topic here if that is not the case.