No access to email account

[mahmoodiaref28]

What is the name of the domain?

Problem accessing the email account

What is the isssue you’re encountering

I have no access to the email I registered with in Cloudflare, and unfortunately, Cloudflare recently activated two-step authentication, and as a result, I cannot log into my account and change the email. How can I solve this problem? do i

What steps have you taken to resolve the issue?

I tried to log in to my account, but because I don’t have access to my email, I don’t receive the two-step code.

[dmartin1]

Can you reach out to your email provider to get access back to the email account?

Do you have access to your backup codes?
Here are our tips on regaining access:

Community Tip - Best Practices For Setting up and Using Two-factor authentication

Error Try the suggestions in this Community Tip for best practices to avoid issues with two-factor authentication and to troubleshoot any issues you may have using 2FA. Background Two-factor authentication (2FA) adds an extra layer of security to your Cloudflare account. Cloudflare strongly recommends that all users take advantage of this feature when logging in to the Cloudflare dashboard. If you need to disable two-factor authentication at a later time, you can do so in the My Profile page …

You can also create a ticket with this form for help with account issues when you are locked out:
https://dash.cloudflare.com/login-help

Please only specify the email that you are facing 2FA issues with when filling out the form.

[mahmoodiaref28]

@dmartin1

https://dash.cloudflare.com/login-help

My problem was solved by transferring domains with new NS to another account. Thank you