Nme servers

Website, Application, Performance DNS & Network
1

What is the name of the domain?

What is the error number?

none

What is the error message?

none

What is the issue you’re encountering

My tech logged in after I gave hime access to change DNS settings. He is on the wrong nameservers. He is on Ursla and Vic not Ganz And Molly

What steps have you taken to resolve the issue?

folloewd the documents on changing name servers with no luck.

What feature, service or problem is this related to?

DNS records

2

The nameservers ganz and molly are the ones currently in use by your domain. If you are in an account where the nameservers are ursula and vic then you are in a different account…
https://cf.sjr.dev/tools/check?838fa9c1f5554df8b42d28f76a487649#dns

You either need to log in to the account where the domain is active and make your changes there, or change the nameservers at your registrar to ursula and vic so the other account becomes the one where the domain is active.

6

I ceated my tech, he signed in an Cloudflare Free and assigned him the name servers and we ccannot change them.

7

Check that he is actually logging in to your account and hasn’t instead added your domain to his own account.

If in doubt, show a screenshot of the domain’s while “Overview” page including the top bar.

8

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