I appreciate you!
It sounds like you’ve updated a DNS entry with the new site IP address, but content is coming from the old site.
Correct…and the ping means its not an ISP caching issue its cloudflare side.
can you verify that the two name servers listed at the bottom of your DNS page are the ones showing up in a WHOIS lookup?
Yes they are verified as the mine.
Another option is to unproxy that DNS entry, then wait five minutes and see if requests go to the new site.
I went a little bit further than that and completely deleted the record (without unproxy) and then re-added the records. I also toggled the https from full → flex → full to see if that triggered anything. I also purged cache.
Since we chatted a cloudflare human responded with basic stuff, but she is a human and I re-explained the issue so hopefully she has something.
I have worked with 100s of domains on cloudflare, i have seen this issue maybe 4 times…but it has happened before. Unfortunately for this restaurant owner i am helping their site is down so now its a bit more mission critical because saturday night is a big food ordering night.
I will try the toggle see if that makes a difference, but at this point cloudflare should try to document this scenario as something behind the scenes is not triggering a refresh of the new ip address.