Complete newbie here, in way over my head.
The small business I work for is having issues with email sending, either they don’t send or they go straight into people’s junk mail. I spoke with email provider Go Daddy who told me this -
“after deep diving into your issue and reviewing your domain DNS here is what I found issue is.
I see your domain is missing SPF records for your email which is causing the issue and directing emails to spam or junk folders.
Moreover, I see your domain is hosted with third party hosting provider ’ cloudflare.com’ hence we will not have edit access to update below records as they are managing your DNS.
Can you please access DNS on ‘cloudflare.com’ and update below SPF records?
Type: TXT record
Value: v=spf1 mx -all
I had no knowledge of cloudfare before they said this but found the login and here I am. I have been to the DNS management part and clicked Add Record, adding as suggested above.
So far no change to email delivering capabilities. Am I missing a step? Do I need to delete anything already in the DNS management part?
I don’t know what any of these abbreviations mean or what I am doing, but hope to resolve the issue. Any help or advice (in simple language) greatly appreciated!