New to CloudFlare and can't validate email


#1

I just made a new CloudFlare account and I can not validate my email. When I get the validate link in my inbox and press it, it goes to a page that says: " This link is not valid." Let me know if I’m missing something or if this is a bug, thanks.


I can't verify my email account
#2

Any chance that the default browser is running an ad blocker or the privacy settings are set too high?


#3

Not that I can tell. I’ve tried it on multiple browsers, on multiple computers, with and with out ad blocker. I tried it on my phone, still no luck. Thanks for the suggestion though.


#4

I just tried to create a new account and receiving the same error. I’ve posted to the other regulars hoping someone can verify and I’ll post back here soon.


#5

Cool, thanks a lot.


#6

Same here! I have tried more than once, and with a different email


#7

Hi, sorry for the issue you’re hitting, if you open a support ticket, please share the number here so I can track it. I’ll update on this thread when I start to see updates/movement on this.

Edit - I just tried a work around, selected forgot password to bypass the page/link that is causing issues


#8

Thanks @cloonan #1647894


#9

Thank you, I see it and made a note to support.


#10

i have same problem cant active email. Pls tell me why?


#11

Hi @lqkhanh, really sorry for the issue you’re seeing, support is aware of this and as I see updates, I’ll add them here. If you open a support ticket, let me know the number so I can keep track of it. Again, really sorry.


#12

Same here, I tried to click the link from mail, but it always told me the link is invalid.


#13

This link is not valid.

Please use the link you received in your email.[ resend the link

Whats problem? I cant verify my email address. Please resolve this problem


#14

We have recently implemented a fix for this issue. Would you try it again to check if it’s working for you?


#15

Error code below:

This link is not valid.

Please use the link you received in your email.[ resend the link, ]

Please help me resolve this problem. But I can change password over entered email account


#16

@cloonan I just resent a confirmation to my test account and when I clicked the new verification link, it’s working fine.


#17

Make sure you’re not opening a link from an earlier email. Please resend a new verification and once the new email arrives, click the new link.


#18

Thank you for help.