New site stuck in Pending Nameserver Update mode

What is the name of the domain?

emailreputationapi.com

What is the error message?

Cloudflare protection for your domain is in a pending state while we verify ownership.

What is the issue you’re encountering

Cloudflare website ownership verification seems to be stuck

What steps have you taken to resolve the issue?

Hi,

I’m fairly certain I’ve followed the provided instructions to add a site to my new Cloudflare account. As shown at DNS Propagation Checker - Global DNS Testing Tool and DNS Lookup - Check All DNS Records for Any Domain, the rest of the world sees that Cloudflare is managing the site DNS however the “Cloudflare protection for your domain is in a pending state while we verify ownership. This could take up to 24 hours to complete. Learn more about pending domains.” banner does not go away and because of it I can’t proceed with finishing the site setup.

I first setup this site inside Cloudflare I think 5-6 days ago, and after several days of checking back I deleted and recreated the site yesterday however there still has been no movement. Any ideas? Seems like I must be missing something silly?

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

Not sure how to reproduce per se; I’ve followed the Cloudflare instructions as described at Add a site · Cloudflare Fundamentals docs and in other locations on the Cloudflare site. Unclear what I could have missed; I added the site, updated my DNS NS records to point to the designated Cloudflare DNS servers, and waited the requisite 24 hours.

Screenshot of the error

You haven’t set the nameservers at your registrar, you have only added them as NS records to your DNS…
https://cf.sjr.org.uk/tools/check?f26bd201ca5c4f23b1202e747b52e8f5#dns

You need to remove the Digital Ocean nameservers and add the 2 allocated Cloudflare nameservers at Namecheap.

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Aha! I mistakenly believed that the delegated DNS provider effectively made it the authority. I’ve just made the change and used your great tool to confirm https://cf.sjr.org.uk/tools/check?15b43e5f87604b2fba3e3028e81137dc so hopefully in a few more hours I should be set! Thank you! -Jason

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