This change was made recently by our internal teams. I’m not at liberty to go into the details of why the change was made, but I can tell you ‘as a way to get customers to pay us more money’ was absolutely not the genesis of the conversation. Significantly less than 1% of our customers on the free plan have more than 1,000 records, so if that’s what we’re reduced to as levers for making more money I need to start shopping my resume around.
So if the change wasn’t made to extract more money and was made in short order with little notice (the FAQ was updated within an hour or so of the change, I was part of the discussion), I hope that customers understand we must have had a compelling reason to do it.
Yes we often roll out changes and enhancements to our products. The pace of change is actually pretty staggering as someone tasked with describing the scope of our functionality to customers and supporting them. Some changes are rolled out with little or no notice/ fanfare (Brotli support, TLS 1.3 to origin). Some are more measured/ controlled (Registrar/ QUIC). In general we, as a company, tend to roll out more features and enhancements to various plans. This is a specific instance where there were business reasons for us to change the behavior in the opposite direction in short order. I can’t think of another time we’ve done that in the last couple of years… maybe someone else can.