NET Virtua (Brazilian ISP) is not connecting to Cloudflare dns

traceroute to 1.1.1.1 (1.1.1.1), 30 hops max, 60 byte packets
1 * * *
2 c9112001.virtua.com.br (201.17.32.1) 13.768 ms 14.010 ms 14.423 ms
3 embratel-T0-0-0-1-uacc04.rjo.embratel.net.br (189.87.138.1) 17.642 ms embratel-T0-0-2-0-tacc01.rjo.embratel.net.br (200.209.203.33) 18.597 ms embratel-T0-0-1-1-uacc04.rjo.embratel.net.br (189.87.138.9) 17.921 ms
4 ebt-H0-11-0-0-tcore01.rjoen.embratel.net.br (200.244.211.203) 22.950 ms ebt-H0-3-0-2-tcore01.rjo.embratel.net.br (200.244.211.205) 28.158 ms ebt-H0-14-0-0-tcore01.rjoen.embratel.net.br (200.244.211.207) 29.893 ms
5 ebt-B1121-tcore01.spo.embratel.net.br (200.230.251.2) 31.062 ms 31.680 ms 31.740 ms
6 ebt-B1121-tcore01.spo.embratel.net.br (200.230.251.2) 32.101 ms ebt-B12-tcore01.spoph.embratel.net.br (200.230.158.29) 26.080 ms 16.719 ms
7 ebt-H0-5-0-1-puacc03.spo.embratel.net.br (200.244.214.116) 17.858 ms 20.473 ms 20.838 ms
8 peer-B53-1702-puacc03.spo.embratel.net.br (200.246.248.230) 20.452 ms 20.185 ms 19.184 ms
9 * peer-B53-1702-puacc03.spo.embratel.net.br (200.246.248.230) 21.231 ms 20.646 ms

traceroute to 1.0.0.1 (1.0.0.1), 30 hops max, 60 byte packets
1 * * *
2 c9112001.virtua.com.br (201.17.32.1) 19.361 ms 21.456 ms 21.754 ms
3 embratel-T0-5-0-0-tacc01.rjo.embratel.net.br (200.209.203.37) 22.862 ms embratel-T0-3-0-1-uacc04.rjo.embratel.net.br (189.87.140.61) 22.248 ms embratel-T0-0-0-0-uacc04.rjo.embratel.net.br (189.87.138.21) 27.694 ms
4 ebt-T0-13-0-10-tcore01.rjoen.embratel.net.br (200.244.216.178) 33.983 ms 34.623 ms 34.244 ms
5 ebt-B10822-tcore01.spoph.embratel.net.br (200.230.251.110) 31.504 ms ebt-B10-tcore01.rjoen.embratel.net.br (200.230.252.157) 34.897 ms ebt-B10822-tcore01.spoph.embratel.net.br (200.230.251.110) 40.483 ms
6 ebt-B1122-tcore01.spo.embratel.net.br (200.230.251.6) 40.170 ms ebt-H0-3-0-0-puacc03.spo.embratel.net.br (200.244.213.56) 20.543 ms ebt-B1122-tcore01.spo.embratel.net.br (200.230.251.6) 26.568 ms
7 peer-B53-1702-puacc03.spo.embratel.net.br (200.246.248.230) 19.443 ms 19.111 ms ebt-B12-tcore01.spoph.embratel.net.br (200.230.158.29) 29.125 ms
8 ebt-H0-3-0-0-puacc03.spo.embratel.net.br (200.244.213.56) 20.518 ms 20.772 ms *
9 * peer-B53-1702-puacc03.spo.embratel.net.br (200.246.248.230) 20.796 ms *

traceroute to 8.8.8.8 (8.8.8.8), 30 hops max, 60 byte packets
1 * * *
2 c9112001.virtua.com.br (201.17.32.1) 17.692 ms 17.844 ms 18.128 ms
3 c9110046.virtua.com.br (201.17.0.70) 22.367 ms 22.862 ms 22.500 ms
4 c9112292.virtua.com.br (201.17.34.146) 18.244 ms 23.287 ms 22.718 ms
5 c9111fca.virtua.com.br (201.17.31.202) 22.944 ms 23.811 ms 23.533 ms
6 108.170.251.81 (108.170.251.81) 31.846 ms 15.704 ms 16.057 ms
7 108.170.237.101 (108.170.237.101) 15.321 ms 108.170.233.95 (108.170.233.95) 15.681 ms 108.170.233.91 (108.170.233.91) 17.144 ms

traceroute to 208.67.222.222 (208.67.222.222), 30 hops max, 60 byte packets
1 * * *
2 c9112001.virtua.com.br (201.17.32.1) 19.218 ms 19.466 ms 19.654 ms
3 embratel-T0-0-2-0-tacc01.rjo.embratel.net.br (200.209.203.33) 26.131 ms embratel-T0-5-0-0-tacc01.rjo.embratel.net.br (200.209.203.37) 20.414 ms embratel-T0-0-1-1-uacc04.rjo.embratel.net.br (189.87.138.9) 19.766 ms
4 ebt-H0-11-0-0-tcore01.rjoen.embratel.net.br (200.244.211.203) 26.794 ms ebt-H0-3-0-3-tcore01.rjo.embratel.net.br (200.244.211.201) 37.150 ms ebt-T0-2-0-1-tcore01.rjoen.embratel.net.br (200.244.216.180) 27.044 ms
5 ebt-H0-3-0-0-puacc02.rjo.embratel.net.br (200.244.213.42) 26.335 ms ebt-H0-5-0-1-puacc02.rjo.embratel.net.br (200.244.214.91) 28.139 ms ebt-H0-3-0-0-puacc02.rjo.embratel.net.br (200.244.213.42) 27.093 ms
6 peer-B56-puacc02.rjo.embratel.net.br (200.211.219.106) 28.055 ms 18.789 ms 18.577 ms
7 64.209.11.14 (64.209.11.14) 29.938 ms 64.209.11.18 (64.209.11.18) 29.481 ms 64.209.11.14 (64.209.11.14) 26.696 ms
8 cisco-comm-e-serv-de-hardware-e-software-do-brasil.xe-10-1-10.ar5.gru1.gblx.net (64.214.62.134) 23.802 ms 23.220 ms 28.300 ms