Need urgent help

My ip was banned by Cloudflare when i tried to access pages of my own site. Ray ID: 417e66afac112ee1 • 2018-05-08 19:40:58 UTC

Rate limiting is not enabled in my account ,why its ratelimiting

Quick fix

Login to your account
Select “Firewall”
Whitelist your ip address for all websites.this should help.

If not:
Pause Cloudflare. Careful, this disables all protection, caching and all the other fancy stuff Cloudflare does.

Not sure why this does happen suddenly.
Is it a dynamic IP?
Did you recently some changes to the firewall settings? Blocked ASNs?

Once you get your site stabilized it wouldn’t be a bad idea to email support as well so they can look into it a little deeper. That is, if you don’t get the answers here first :wink:

You guys need support and community staff in different time zones. :stuck_out_tongue:

Though you make me think my answer was wrong. :thinking: :zipper_mouth_face: :rofl:

We’ve already got support staff working 24/7 (we have teams covering 8 hour shifts in SF, London, and Singapore, with supplemental help in Austin), but still working on getting more participation in the community outside of the US/biz hours.

What made you think your answer was wrong?

Everything OK. Self-irony :wink:
Poor, i know. :joy:

We should go BTT now. :wink:

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