Need urgent help in restoring expired domain

General
1

What is the name of the domain?

crosslifebiblechurch.com

What is the issue you’re encountering

I am the new admin for this domain. It has expired because the email on record is inaccessible to me. I need help in getting this domain renewed. In addition I am using a new account () since all emails at crosslifebiblechurch.com are not operational. I already submitted a ticket (01383486) on Monday but can’t seem to find any way to get status of the ticket. Going to the Support center and selecting My Activities to check on my open ticket just sends me to a help page with Cannot locate dashboard account. My downtime is getting critical!! No response from Cloudflare in over a week. This is ridiculous.

2

New ticket (01381295). Sent email to support requesting status.

3

Each new ticket moves the reply time back to the most recent ticket, no more are necessary and slow the reply time.

Whois shows the domain you indicated expired last month

 Domain Name: CROSSLIFEBIBLECHURCH.COM
   Registry Domain ID: 1580781366_DOMAIN_COM-VRSN
   Registrar WHOIS Server: whois.cloudflare.com
   Registrar URL: http://www.cloudflare.com
   Updated Date: 2025-02-13T04:04:19Z
   Creation Date: 2010-01-04T23:54:46Z
   Registry Expiry Date: 2025-01-04T23:54:46Z
   Registrar: Cloudflare, Inc.

And it shows cloudflare is the registrar and the domain is in the redemption period.

That ticket shows as open.

That ticket status is open.

Reply to both tickets from the account you used to open the tickets and cc the other account involved, that will help Support connect the two accounts

Yes, I know Support is aware of that issue and working to fix it, sorry for the issues. The best way to communicate is :point_down: as indicated in 01383486.

4

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