Need to change my login email but I can't access that email any longer

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I have an account for a customer that uses an old email of mine as the login email. Our company recently stopped using the domain for that email and it’s no longer active. The IT team failed to notify me prior to the deletion, so I could update our cloudflare account. As a result, I can no longer receive the token (sent to that email) to log into our account.

Cloudflare only offers support from inside the account, which I can’t access. The [email protected] email (which is referenced when calling) no longer is accepting emails.

We have a critical issue to address in our acct but I’ve found no options for resolution.

HELP!!!

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Welcome to the Cloudflare Community. :logodrop:

I am sorry to hear about your login difficulties.

You can complete the form here for assistance, https://dash.cloudflare.com/login-help.

If that is unsuccessful, a new Cloudflare account may be the only option.

Be sure to securely save one-time codes for 2FA recovery to help avoid being impacted by unforseen circumstances like this.

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Thanks, I’ll give that a try.

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