Need help internet mobile(TH) cannot connect web

[tonzsm]

I have problem on cloudflare can not use internet mobile(Thai zone) connect to web and can use internet home and wifi connect to web

[sdayman]

What error message are you getting?

[tonzsm]

Error code 522

[sdayman]

That’s oddly specific that it’s only happening through only one ISP. The 522 screen should have a Ray ID you can include in a Support Ticket.

Login to Cloudflare and then contact Cloudflare Support by clicking on the Get More Help button.

Community Tip - Fixing Error 522: Connection timed out

Error Try the suggestions in this Community Tip to help you fix Error 522 “ERR CONNECTION TIMED OUT” in Google Chrome or “The connection has timed out” in Firefox. Background A 522 error happens when a TCP connection to the web server could not be established. This typically happens when Cloudflare requests to the origin (your webserver) get blocked. When this happens, you’ll see “ERR_CONNECTION_TIMED_OUT”. Quick Fix Ideas Make sure that you’re not blocking Cloudflare IPs in .htaccess, ip…

[tonzsm]

Ok Thanks,I can try to contact support

[tonzsm]

can not use internet mobile(Thai zone) connect to web and can use internet home and wifi connect to web

can not ticket alert
API Request Failed: POST /api/v4/accounts/xxxxxxxxxxxxxxxxxxxxxxxxx/support/ticket/create (500)

[sdayman]

Can you try again?

I’m also tagging @cloonan, as I see no outages listed.

[cloonan]

Sorry for the issues @tonzsm, when you’re able to create a ticket, please share the number here. I don’t see other reports of issues in Support but will continue to monitor. If you’re unable to create a ticket, please email support AT cloudflare DOT com and you’ll receive a reply with a ticket number.

[tonzsm]

#1790409 this number ticket ?

[cloonan]

1790409

Perfect, yes. Thank you. I see the ticket and will keep an eye on progress.

[tonzsm]

thanks,I send problem in ticket