first heres the 220.127.116.11/help link
attached are screen shots of my dns settings. (removed so i can post)
I should also mention that i am using static dhcp for a couple devices on the network including this device.
also unless i set the dhcp server in pfsense to use cloudflares dns servers it will say no in the “Connected to 18.104.22.168” in the http://22.214.171.124/help page despite having them specified in general setup.
if i can provide any other information to help solve this let me know.
thank you for your time.